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What is MFA?
Multi-factor authentication (MFA) adds an extra layer of security to verify your identity. In addition to your usual login credentials (username and password), MFA requires you to provide another form of verification such as a code sent to your authenticator app. This helps protect your account from unauthorized access.
Bad actors often find creative ways to gain access to an individual’s account, with stealing usernames and passwords being one common method. However, by implementing Multi-Factor Authentication (MFA), the risk of account compromise is significantly reduced.
How does MFA work?
Once registered, MFA works by combining two forms of verification to confirm your identity and signing in will be easy.
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You begin by entering your CNA credentials to access your account.
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You will receive a code that you will need to enter on your smartphone via the Microsoft Authenticator app. At the same time, you will also receive a notification on your smartphone.
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On your smartphone, enter the code that was previously provided and tap “Yes” to approve your sign-in.
Setting up MFA
Setting up is easy, you can use your phone along with another device (e.g. PC, laptop, iPad):
MFA setup guide - PC and mobile
There are also instructions to setup MFA if you are only using your mobile phone.
MFA setup guide - mobile only
MFA enrolment using only mobile device - detailed instructions for iPhone
For more information, please visit the FAQ page.
Issues with MFA?
If you are having problems setting up or using MFA, please feel free to report an MFA issue to IT Services.