For the quickest and most efficient way to contact IT Services, please consult the Service Catalogue and submit a ticket through the appropriate service. You may need to sign in to this website in order to see all the services available to you:
Service Catalogue
For general assistance, submit a ticket under the various 'Report an issue' entries:
Report an issue
You can also find helpful information in our self-help section:
Information
Operating hours information
In addition to the Solutions website, Douglas College IT Services is also available via email and phone only during the following support hours:
Email: servicedesk@douglascollege.ca
Phone: 604-527-5330
| Monday |
8am - 6pm |
| Tuesday |
8am - 6pm |
| Wednesday |
8am - 6pm |
| Thursday |
8am - 6pm |
| Friday |
8am - 5pm |
| Saturday |
8am - 4pm |
| Sundays & Stat Holidays |
Closed |
Classroom Hotline
If you are an instructor and if your class is disrupted due to technical issues with College supported technologies, you may call the Classroom Hotline at 604-527-5333 for assistance. Please note: only Douglas College employed in-person course instructors experiencing in-class technical issues may use this number during the hotline hours.
Classroom Hotline Hours:
Monday - Thursday, 8am - 10pm
Friday, 8am - 6pm
Saturdays, 8am - 4 pm
Sundays & Stat Holidays, Closed
Study & Instructional Breaks, Closed