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Services or Offerings?
Report a file storage issue
  1. Services
  2. IT Services
  3. Microsoft 365 and Software
Report an issue with a network file or folder, OneDrive for Business, SharePoint files or folder.
Report a hardware issue
  1. Services
  2. IT Services
  3. Devices, A/V, and Printing
  4. Desktop and Mobile Device Support
Report an issue with a Douglas College computer, power supply, keyboard, mouse, adapter, lab or public machine.
Report a network issue
  1. Services
  2. IT Services
  3. Wi-Fi, Internet, and VPN
Report issues with eduroam, Wi-Fi (wireless) or Internet connectivity.
Report a printer or printing issue
  1. Services
  2. IT Services
  3. Devices, A/V, and Printing
  4. Printing and Related Services
Printing issues with a department printer.
Report a software issue
  1. Services
  2. IT Services
  3. Microsoft 365 and Software
Report an issue with Douglas College software, including Microsoft Office, Adobe, Windows and macOS.
Report an account issue
  1. Services
  2. IT Services
  3. Accounts and Permissions
For help with password, computer login and other CNA issues.
Report an MFA issue
  1. Services
  2. IT Services
  3. Accounts and Permissions
For help with MFA reset, receiving MFA verification codes and other MFA issues.
Report a Blackboard issue
  1. Services
  2. IT Services
  3. Blackboard, Teaching, and Learning
Report an issue with Blackboard or Kaltura.