Report an account issue


For assistance with account issues, including: 

  • Douglas College Network Access (CNA) password
  • Computer login issues

Common issue descriptions: 

  • I’m locked out of my account
  • I don’t know my password
  • I cannot sign into


If you are having trouble signing in or accessing your College email, please use a personal email address for contact purposes when filling out the issue report form.

More information

Did you forget your CNA password? Do you need to change or update your password? Please visit

Report Issue

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