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Report an MFA issue

  1. Services
  2. IT Services
  3. Accounts and Permissions
Description For assistance with MFA issues, including:  Douglas College MFA reset MFA Setup Common issue descriptions:  I don't have MFA setup I'm not receiving the MFA code

Report an account issue

  1. Services
  2. IT Services
  3. Accounts and Permissions
Description For assistance with account issues, including:  Douglas College Network Access (CNA) password Computer login issues Common issue descriptions:  I’m locked out of my

How to open a ticket, report an issue, or submit a service request

  1. Knowledge Base
Description You can open tickets directly from this site to report an issue or problem, or to request a service. Step-by-step guide Locate the service that you want to request by

Report a Blackboard issue

  1. Services
  2. IT Services
  3. Blackboard, Teaching, and Learning
Description Report a Blackboard issue, including: Unable to submit an assignment Unable to view a lecture Unable to see grades

Report a hardware issue

  1. Services
  2. IT Services
  3. Devices, A/V, and Printing
  4. Desktop and Mobile Device Support
Description Report an issue with a Douglas College computer or equipment, including: Laptop or desktop Display or monitor Power supply Adapter Computer labs or public machines

Report a printer or printing issue

  1. Services
  2. IT Services
  3. Devices, A/V, and Printing
  4. Printing and Related Services
Description For Douglas College supported printing issues, including: Papercut Department printer (HP LaserJet) Network printer connectivity Stuck print jobs Paper jams Common

Report a network issue

  1. Services
  2. IT Services
  3. Wi-Fi, Internet, and VPN
Description Report an issue with your network connection, including: eduroam  Wireless / Wi-Fi Internet connectivity VPN is only available for employees

Report a software issue

  1. Services
  2. IT Services
  3. Microsoft 365 and Software
Description Report an issue with Douglas College software and applications, including: Adobe Acrobat or Creative Cloud Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Report a file storage issue

  1. Services
  2. IT Services
  3. Microsoft 365 and Software
Description To report an issue with file storage, including:  Douglas College shared network files and folders OneDrive for Business SharePoint files and folders