What is MFA?
Multi-factor authentication (MFA) adds an extra layer of security to verify your identity. In addition to your usual login credentials (username and password), MFA requires you to provide another form of verification such as a code sent to your authenticator app. This helps protect your account from unauthorized access.
Bad actors often find creative ways to gain access to an individual’s account, with stealing usernames and passwords being one common method. However, by implementing Multi-Factor Authentication (MFA), the risk of account compromise is significantly reduced.
How does MFA work?
Once registered, MFA works by combining two forms of verification to confirm your identity and signing in will be easy.
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You begin by entering your CNA credentials to access your account.
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You will receive a code that you will need to enter on your smartphone via the Microsoft Authenticator app. At the same time, you will also receive a notification on your smartphone.
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On your smartphone, enter the code that was previously provided and tap “Yes” to approve your sign-in.
Setting up MFA
Setting up is easy, you can begin by clicking the button:
MFA enrolment using your mobile device
For more information, please visit the FAQ page.
Issues with MFA?
For assistance with setting up or resetting MFA, visit the library at either the New West or Coquitlam campus. Student’s Helping Students (SHS) is available Monday to Friday from 9 am to 5 pm to provide support. Book an appointment through text message or email!
If you are unable to travel to the College then you can also contact Service Desk for assistance with issues.